Terms & Conditions

Orders

Orders should be emailed or telephoned to enable us to advise you of availability, despatch date etc.

Please see our website or the Carriage and delivery section in our price list for when orders need to be placed for delivery the same week. For customers who are over their credit terms, payment will be required by these same deadlines to commence the processing of the order.   

Orders should clearly state your business name, email address, telephone & fax numbers, delivery address (including postcode) and preferred delivery dates.

Any item not available may be substituted without notice with the nearest variety of similar value, unless we are specifically requested to the contrary.

Hardware items unavailable at the time of despatch are carried forward to your next order. Plants unavailable at time of despatch are cancelled and should be reordered. 

Carriage and other charges

Container grown plants may be collected from our nursery or be delivered. There is a minimum order value for free delivery.

Anglo are not responsible for customer costs (eg: labour or equipment hire) if the order is delayed after it leaves the nursery.

Shortages & Damages

In the unlikely event of our product reaching you damaged or missing items, this must be signed for as damaged and notified within 24 hours of receipt of the goods. Please provide photographs of damaged items and its packaging to help us ensure a swift resolution from our carriers and enable us to maintain our high standards.

Any discrepancies on invoices must be notified within 48 hours. Any invoice discrepancy not reported within the 48 hours does not entitle the withholding of payment.

Payment

Provided payment is received by us within 15 days of the date of the invoice and all previous invoices have been settled, a prompt settlement discount of 4% on all items may be deducted only as shown on the invoice, reduced to a 2% discount for credit card and cheque payments. Payment is due 30 days from date of invoice. After this the account will be considered overdue. A credit charge of 3% per month will be added to overdue accounts and any discounts offered will be recharged after 60 days.

Credit charges are not an offer of extended credit and normal action to collect any outstanding debt will be taken after the expiry of the 30 day period. From time to time payment of goods will be required prior to despatch. Payment by credit and debit card is available. £17.00 will be added to your account for cheques returned by your bank. We reserve the right to charge a restocking fee of 25% plus cost of collection for any goods returned.

All late paying accounts are subject to the possibility of debt recovery/legal action.  All associated costs will be levied to your bill and will become immediately due upon such action being taken which can be at any time after your account falls into arrears.

Prices shown are GBP and exclude VAT. VAT at the current rate will be charged to all UK & Non VAT registered EEC customers.

All goods remain the property of Anglo Aquatic Plant Company Ltd until paid for in full.

Legal Action

If legal action becomes necessary to collect payment, the customer agrees to pay for the transportation and travelling costs incurred by Anglo Aquatic, in addition to the amount owed and legal fees.

Export

All our goods are available for export FOB. We use our standard packing procedures unless requested otherwise. When placing your order, please let us have your office and if available, mobile telephone numbers. Please let us know if you require any special forms or certificates to accompany the shipment and if you require heat treated pallets. Note terms and conditions are subject to modifications without prior notification. Prices are correct at time of going to press but we reserve the right to pass on any variations in components and parts.

Placing an order with Anglo is on the understanding that you have read and understood these terms and conditions and will adhere to the content therein.