Orders should be emailed, telephoned or faxed to enable us to advise you of availability, despatch date etc. Orders should be in before close of business on Monday to be guaranteed delivery the same week. Shorter notice orders can often be fulfilled. Orders should clearly state your business name, email address, telephone & fax numbers, delivery address (including postcode) and preferred delivery dates.
Any item not available may be substituted without notice with the nearest variety of similar value, unless we are specifically requested to the contrary. Hardware items unavailable at the time of despatch are carried forward to your next order. Plants unavailable at time of despatch are cancelled and should be reordered. Placing an order with us is an acceptance of our Terms and Conditions
Marginal plants are sold in trays of six for 1 litre and eight for 9cm plants. Larger plants are sold individually. Each plant comes with an attractive coloured label including planting advice and a barcode specific to the size and variety of plant.
Container grown marginals should be placed in trays of water so that their roots may absorb the moisture. All sizes and planting depths are a guide only and considerable variation in the depth of water over the soil will be tolerated by most aquatics. All plants in 1 litre containers and larger are in their final FinofilTM mesh basket and do not require repotting. However we recommend 9 cm plants are re-potted up to a minimum of 1 litre. A heavy loam is recommended as the final planting material.
Carriage and other charges
Container grown marginals and lilies may be collected from our nursery or are delivered. There is a minimum order size for free delivery.
Shortages & Damages
Any shortages or damages must be notified by email, telephone or fax within 24 hours of receipt of the goods. Any discrepancies on invoices must be notified within 48 hours by email, fax or letter so the matter can be resolved and prevent delayed payment. Any invoice discrepancy not reported within the 48 hours does not entitle the withholding of payment.
Provided payment is received by us within 15 days of the date of the invoice and all previous invoices have been settled, a prompt settlement discount of 4% on all items may be deducted only as shown on the invoice, reduced to a 2% discount for credit card and cheque payments. Payment is due 30 days from date of invoice. After this the account will be considered overdue. A credit charge of 3% per month will be added to overdue accounts and any discounts offered will be recharged after 60 days.
Credit charges are not an offer of extended credit and normal action to collect any outstanding debt will be taken after the expiry of the 30 day period. From time to time payment of goods will be required prior to despatch. Payment by credit and debit card is available. £17.00 will be added to your account for cheques returned by your bank. We reserve the right to charge a restocking fee of 25% plus cost of collection for any goods returned. Prices shown are GBP and exclude VAT. VAT at the current rate will be charged to all UK & Non VAT registered EEC customers.
All goods remain the property of Anglo Aquatic Plant Company Ltd until paid for in full.
If legal action becomes necessary to collect payment, the customer agrees to pay for the transportation and travelling costs incurred by Anglo Aquatic, in addition to the amount owed and legal fees.
All our goods are available for export FOB. We use our standard packing procedures unless requested otherwise. When placing your order, please let us have your office and if available, mobile telephone numbers. Please let us know if you require any special forms or certificates to accompany the shipment and if you require heat treated pallets. Note terms and conditions are subject to modifications without prior notification. Prices are correct at time of going to press but we reserve the right to pass on any variations in components and parts.